Payment Information
1. Payment methods
We accept the following payment methods:
• Bank card through the Guardian payment provider
• Cryptocurrency (available networks/coins are displayed when placing an order) • Bank transfer (IBAN) - bank details are sent to the client by e-mail after the order is placed/processed
2. Currency and amounts
Prices on the website are listed in EUR. The final payment amount is displayed when placing your order.
When paying with cryptocurrency, the amount in cryptocurrency is calculated automatically at the current exchange rate at the time of payment and may have a limited validity period (payment window).
3. Payment confirmation and order processing
An order is considered confirmed only after successful payment confirmation by the system/provider (card/cryptocurrency) or after the funds have actually been credited to our account (for bank transfer).
Once payment is confirmed, your order will be processed and shipped within a maximum of 48 hours (on business days).
4. Commissions and discounts
• Payment by card (Guardian): a service fee of approximately 6% is applied to the payment amount. Additional fees/conversion may be charged by your bank. • Payment by bank transfer (IBAN): the merchant's fee is 0%. However, fees from your bank/correspondent bank may apply (if applicable). • Payment with cryptocurrency: a 10% discount is provided on the order. The customer also pays the network fee set by the blockchain/wallet.
5. Payment purpose (for bank transfer)
When paying by IBAN, please indicate the order number in the payment details.
This helps to identify and confirm payments faster.
6. Cancellations, refunds and payment disputes
Once payment has been made, no refunds will be provided.
If the payment was completed, but the order was not displayed/confirmed, please contact support and provide the order number and proof of payment (receipt/screenshot/transaction hash).
7. Payment security
Bank card payments are processed through the Guardian payment provider. We do not store full bank card details. All payments are secure.
8. Support contacts
For questions about payment and payment status, please contact our support team and be sure to include your order number.
Support contact: (please enter your support email on the website).